Motor Fleet Insurance
General
What is Motor Fleet Insurance?
It’s a policy designed to cover one or multiple vehicles owned by a company or business under a single insurance policy.
Who is eligible to purchase a Motor Fleet policy?
Any company or business with a valid Unified Number and one or more vehicles registered under it. You can also add more vehicles to the coverage after transferring their ownership to the business.
What types of vehicles can be insured under a Motor Fleet policy?
The policy covers various types of vehicles registered under your business’s Unified Number, including both private and commercial-use vehicles.
What documents are required to issue a Motor Fleet policy?
You will need to provide the company's Unified Number, the company's business activity, and the details of the vehicles to be insured.
Coverage Basics
What does the Motor Fleet policy cover?
The policy currently offers Third-Party Liability coverage, with options to add extra benefits and add-ons as needed.
Does the policy provide Third-Party Liability coverage?
Yes, Third-Party Liability coverage is included according to the selected policy benefits.
How many vehicles can be insured under a single Motor Fleet policy ?
You can insure up to 6 vehicles under one Motor Fleet policy.
When does my coverage start?
Your policy coverage starts once your payment has been completed and your policy has been successfully issued. You can find the coverage start date in the policy schedule sent to you.
How long is the policy / coverage period?
The policy coverage is valid for one full year from the start date
Add-Ons
What optional add-ons are available under the Motor Fleet policy?
The available optional add-ons are:
Personal Accident Coverage for the Driver.
Personal Accident Coverage for Passengers.
Can Add-ons be added to some of the vehicles?
No, Add-on coverages apply to all vehicles listed under the fleet policy.
Claims
How do I report a claim to tree?
You can submit your claim through tree app or our website:
-Go to ""Need Help"".
-Select ""Submit a Claim"".
-You'll be taken directly to the claims page.
-Submit a claim for your own policy.
Or submit a claim on behalf of a third party if they're insured with tree.
What documents are required to submit a claim?
We usually require the accident report (Najm or Traffic Police), the vehicle registration, the driver's licence, a valid ID or Iqama, and a completed claim form. If the claim involves injuries, medical reports and invoices are also required. Some optional covers may require additional documents, such as a police report or proof of purchase.
How can I see the status of my claims?
You can track your claim anytime through ""My Claims"" section on your account on the tree app or our website.
We'll also keep you updated throughout the claims process.
How long does it take to settle a claim?
We'll confirm that we've received your claim within 3 business days. If any documents are missing, we'll let you know. Once your claim file is complete, claims are typically settled within 15 business days, (although complex claims may take up to 45 business days). We'll keep you updated throughout the process.
How and when will my claim be paid?
If your claim is approved, the approved claim amount will be transferred directly to the bank account (IBAN) you provided when submitting your claim.
Cancellation, Transfer & Renewal
How can I renew my Motor Fleet policy?
We'll remind you before your policy expires and send you a renewal link. From your account, you can review your policy, change your plan, update your add-ons or drivers, and complete your renewal and payment online.
Can I cancel my Motor Fleet policy?
Yes, you can cancel the policy in certain cases. If you're eligible for a refund, the refundable amount will be calculated based on the remaining policy period, after deducting any applicable administrative fees and any claims already paid.
Can I transfer my policy to a new car?
No, your policy can't be transferred to another vehicle.
If you replace your vehicle, you'll need to cancel your current policy and purchase a new policy for your new vehicle.
How can I contact tree?
You can contact us anytime through our website or by calling our Customer Care team on 80012405058001240505.
You can also find all our contact options on ""Contact Us"" page.