Terms of Use
Our Services
tree provides a range of insurance-related services through its website and application, including browsing insurance products and generating quotations, purchasing policies, viewing and managing policies, submitting and tracking related claims, requests, and complaints, and accessing services and information related to insurance coverage. Available services may vary depending on the type of product or user eligibility, and each service is subject to its applicable terms, conditions, and requirements.
Acceptance of the Terms of Use
By using the website or application, you acknowledge that you have read, agreed to, and will comply with these Terms of Use. If you do not agree with any of these Terms, please discontinue your use of the website, application, and related services.
User Responsibilities
Users must provide accurate, correct, and up-to-date information, maintain the confidentiality of their account credentials and not share them with others, notify tree if they suspect any unauthorized use of their account, and use the website, application, and services in accordance with applicable laws and regulations. Users must not provide misleading or incorrect information or engage in any fraudulent activity. Users are responsible for activities carried out through their accounts to the extent permitted by applicable laws.
Prohibited Use
The website, application, or tree services must not be used for any unlawful purpose or in any manner that may affect the security or availability of the services. This includes attempting unauthorized access to systems, introducing or uploading malicious software, misusing customer data or information, impersonating any person or entity, providing forged or misleading information or documents, copying or extracting content without authorization in violation of intellectual property rights, using automated tools in a manner that affects the performance of the services, or engaging in any illegal or fraudulent activity.
tree may suspend or restrict access to its services where misuse or a violation of these Terms is suspected, in accordance with applicable laws.
Personal Data and Privacy
tree collects and processes personal data in accordance with the Personal Data Protection Law and its Implementing Regulations, applicable regulatory requirements, and tree’s Privacy Notice. Please refer to the Privacy Notice published on the website and application for further information about how personal data is collected, used, and processed, the purposes of processing, and data subjects’ rights and how they may exercise those rights.
Third-Party Links and Services
The website or application may contain links to or services provided by third parties. tree does not control the content, availability, security, or privacy practices of such third parties. The user's use of such websites or services is subject to the applicable third party’s own terms and policies.
Service Availability and Limitation of Liability
tree seeks to maintain the availability of its website, application, and digital services but does not guarantee that they will be continuously available or uninterrupted. Certain services may be temporarily unavailable due to maintenance, updates, technical failures, cybersecurity incidents, telecommunications failures, force majeure events, or other circumstances beyond tree’s reasonable control.
To the maximum extent permitted by applicable law, tree shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, the website or application, without prejudice to any rights or liabilities that cannot be excluded or limited under applicable laws.
Changes to the Terms of Use
tree may amend these Terms of Use from time to time, and the updated version will be published through the website or application. Any amendments will become effective from the date of publication or from the date specified therein. Users are advised to review these Terms of Use periodically for any updates.
Contact Us and Language
If you have any questions or comments regarding these Terms of Use, you may contact tree using the following details:
tree Digital Insurance Agency Company
Address: 3448 Al Thumamah Road, Al Sahafah District, Riyadh 13315-6758, Kingdom of Saudi Arabia
Phone: 800 124 0505
Email: wecare@tree.com.sa
These Terms of Use may be made available in both Arabic and English. In the event of any conflict or discrepancy between the two versions, the Arabic version shall prevail, subject to applicable laws and regulations.